Help Centre

We are a production house producing limited runs and special releases. You can find out more about us and what we do on our about page or you can check out our instagram @greysmokeeditions.

We are always looking for artists to collaborate with, if you’re interested drop us an email with any social media pages and some of your work hello@greysmokeeditions.com. If your artwork/ideas fit our criteria for what we sell we will get back in touch with you. However if you do not receive a response from us please do not feel insulted, we receive a lot of emails regarding collaborations.

You can drop us an email at hello@greysmokeeditions.com with any questions or concerns.

You can find written in the product description if the product comes with proof of authenticity and what proof it may be. 

If you are still unsure please get in touch with us at hello@greysmokeeditions.com.

All of our releases will either come with a certificate of authenticity, will be signed by the artist or anything else which will be stated otherwise.

We cannot authenticate or appraise any artwork from a different source other than Grey Smoke | Editions.

You can make payment directly through the website on the checkout page via Apple Pay, Credit/Debit Card, Google Pay, PayPal and Shop Pay.

We accept all major forms of debit / credit card including American Express, Diners Club, Discover, Maestro, MasterCard and Visa.

You can also split your payments into 3 with Klarna. For more information on Klarna payments visit our About Klarna page. 

All of our payment methods and options are stated at the bottom of the web page and will be choosable from the payment method step at the checkout.

Follow us on Instagram at @greysmokeeditions and subscribe to our newsletter for regular updates for upcoming releases, discounts, offers and sales.

We price our items as fair as possible for you as the customer, for the artist/artwork provider and us as the company so our prices are set, although they may increase over time due to availability and/or demand.

We are an online business so all of our artwork can only be viewed on our social media, website or collaborative artists pages.

As our company produces and sells limited edition releases of fine art, all sales made are final.

Yes. You will automatically receive your order confirmation email which includes your order number and receipt along with any other relevant information about your order. 

You will receive shipping information along with any tracking information when your order has been dispatched.

Yes you can. You can make changes to your order within the first 24hrs of confirmation. 

If you would like to make any changes please get in touch via email at hello@greysmokeeditions.com with your name and order number.

Please be sure to double check the email address you entered upon purchase and any spam folders. 

If you still cannot find the order confirmation email or think you may have entered the wrong email address please get in touch with us at hello@greysmokeeditions.com

If you have received an item that you did not order, contact us at hello@greysmokeeditions.com

Please provide a picture of the item and your order number within 3 days to be eligible for a refund or replacement.

Our goal is to get your order dispatched as soon as possible, usually within the first 7 days of order confirmation. 

Depending on where you are in the world please allow 7-28 days for your order to be delivered. 

Please bear in mind that times may vary depending on the size of the edition release. We also cannot be held responsible for possible delays due to courier issues.

For UK Mainland shipping you can expect your parcel to be delivered within 7 working days.

For international shipping you can expect to receive your parcel within up to 28 days depending on where you are.

You can find out where you order is by using your tracking number on the following delivery service website:

Royal Mail deliveries can be tracked here.

You can find your tracking number on your dispatch confirmation email.

We always want our prices to be the best value for money so we do not include insurance with your order. 

As Grey Smoke | Editions cannot be held responsible for any loss or damage during shipping please get in contact with us PRIOR to your purchase if you would like to insure your order. 

Email your shipping details to hello@greysmokeeditions.com and we will be in touch with a custom quote.

Grey Smoke | Editions cannot be held responsible for any loss or damage during shipping. Please refer to the frequently asked question ‘Does my order include insurance?’ for more information. 

Please file a report to your local police if you think your parcel may have been stolen and get into contact with any neighbour or relevant persons who could have accepted the parcel on your behalf.

If you wish to collect your order get in touch with us at hello@greysmokeeditions.com to pre-arrange a convenient date and time.

We do in fact ship to anywhere in the world. Shipping costs may vary depending on the size of your order(s) and location, be aware that the length of time for arrival may also vary. 

Please drop us an email at hello@greysmokeeditions.com if you cannot find the correct shipping options for your country and we will get back to you with a custom quote.

To ensure your order arrives safely we use delivery services in the UK and internationally that require a signature upon arrival. 

You will receive a notification for the time and date of the delivery so you can make the necessary arrangements for receiving your parcel. We will also send you a dispatch confirmation email the day before. 

Please note: If your parcel has been refused and sent back to us due to the sender’s error, we are not responsible and therefore the sender must pay for re-delivery.

Furthermore, if you are unable to sign for your parcel and the parcel is delivered back to us we cannot be held accountable and you will have to pay for re-delivery.

Should you have any important delivery information that we need to include when we send your goods out, please leave them in the notes section of your order or get in touch with us via Email at hello@greysmokeeditions.com.

If you haven’t received your order please get in touch with us at hello@greysmokeeditions.com and we can do our best to locate your parcel.

We cannot be held responsible for misdelivered parcels so please ensure you have entered your delivery details correctly before finalising your order.

Yes you can. You can update your delivery address any time up until your order has been dispatched just drop us an email at hello@greysmokeeditions.com with your name, order number and updated address. Please let us know that you want to update your address in the email.

We cannot accept returns unless there was a mistake made on our end or the product has been deemed faulty. If this is the case please send us an email about any discrepancies with your order at hello@greysmokeeditions.com and return your order within 7 days of receival with your order number. 

Find out more on What should I do if I want to return an order?

Related questions What should I do if my order is damaged, faulty or a mistake has been made?

If you wish to return an item, please email us at hello@greysmokeeditions.com to start the returns process. We will get in touch with confirmation, after receiving this please place the item securely in its original packaging, and mail your return to the following address :

Grey Smoke | Editions

Chapel House 

Barton Manor 

Bristol 

BS2 0RL

Please be aware that you will be responsible for all return shipping charges. We highly recommend that you use tracked shipping to return your order. 

When sending back an order please include all of the original packaging and product itself in the condition received. You must make sure all of the original packaging and products are sent back together for a valid assessment.

If you receive your order and there has been a mistake or damage made on our end please email us at hello@greysmokeeditions.com

To be eligible for refund or replacement please include what the damage/mistake is in written context then upload supporting photographic evidence of the item’s condition and the original packaging upon delivery within 3 days of receival. 

Please refer to our returns policy for more information about sending back your order. Once we have received your order we will then proceed with an assessment of the product carried out by Grey Smoke | Editions. 

Please be advised that we cannot guarantee that a refund or replacement will be granted after assessment or if it has exceeded 3 days after delivery when you contacted us.

As our company produces and sells limited edition releases of fine art, all sales made are final.